Be able to import multiple comments with messages
Right now you can import messages, and even the users who sent the messages, but there's no way to import comments. However, comments are part of the discussion, and you need to be able to add them too.
4
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea
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Anonymous
commented
After the move to another version I really miss the comments as some of them were from other colleagues to the customer. Now that I have the final solution it must be really odd for the user to see me ignoring all previous communications. Please fix.