Be able to use system-defined fields when creating a condition for a rule
Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.
For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.
It would be great if admins could create rules around that system defined data like referrer URL or IP address.
7
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea