109 results found
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Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Admin Mobile Application
Make a mobile application for IOS, Android & Windows Phone soon as possible
3 votes -
Be able to remove past satisfaction ratings
People often test the satisfaction scores on their account, and we have no way to remove this ratings from being included in analytics
15 votes -
Custom response time grades
Every industries average response time is different. Our service is for food orders. If we get a notice that someone's food has not arrived and we respond in 59 minutes we have failed terribly. But ZenRep gives us an A rating. The way the ratings are currently set it is very hard to get a true visualization into support performance.
Would be much preferred if we could set the time for an A B C D F ratings.
1 vote -
Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
4 votes
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Difference between Users icon and default Profile icon causing confusion
When an admin doesn’t have a Gravatar, it’s difficult to tell the difference between the Users section icon and the personal settings menu icon.
1 vote -
Allow admins to choose who can create questions & vote
Not via SSO (which we were never able to get working)!!!
Provide a means where creating questions & voting on questions is limited to registered users that we mark as able to create/vote. Via the admin console we can set which users are allowed to do so.
Anonymous and other registered users can still view the questions. We don't care if they can comment or not.
Basically we want a system like for political votes, everyone sees the results, only qualified people can vote, and the process is all handled by ZenRep.
1 vote -
Add Web Hook for new Satisfaction Ratings
Be able to push new satisfaction ratings to web/service hooks
2 votes -
Can't search user or account traits
User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.
3 votes -
Audit log of admin activity
It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.
Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.
7 votes -
Be able to search for an exact phrase match
When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.
For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.
Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.
3 votes -
Add a spam filter for ideas on the forum
There's a spam filter for comments, but not ideas on the forum. This means a lot of spam ideas make it through and have to manually deleted by the admin (and are visible to other users until they are removed).
Having a filter that learned and pro-actively marked things as spam would be great.
0 votes -
Email notifications for all new Satisfaction Ratings
Provide email alerts on all user satisfaction ratings (not just the ones where someone comments).
4 votes -
Make it possible to copy ideas to another forum to allow for release planning prioritization
We would like to invite people, a sub community, to participate in release planning. As part of this, we would like to present them with a subset of the ideas from the large community forum (and maybe some 'interal' ideas as well). We would not want to move ideas from the large community forum since that could make people in the large community forum confused. We would like to copy ideas, preferably including any discussions and attached files if possible. However, we would not want to copy their votes. We would like to start fresh in the sub community forum.
1 vote -
Why don’t you improve the WYSIWYG editor as every todays basic HTML editor has?
Why don’t you at least implement the font size changeable in the WYSIWYG editor as every todays basic HTML editor has?
Every webmail editor supports that today, so I don’t understand why you don’t support that.
As well I can’t even underline something – this is absolutely the must have for not HTML editing:
- font size not supported
- font colour not supported
- underline not supported - if I press “Ctrl-U” I get
italic writing even).
- bold supported
- italic supported
- bullet points supported
nice to have - can be done in a different way:
-…4 votes -
Allow multiple categories per topic
sometimes user messages overlap with different categories.
11 votes -
Ability to format comments – bold, italic, lists, etc.
Use Markdown to style the comments
3 votes -
Better Type Styling (more options in the WYSIWYG editor.)
When drafting a new Article I (as an Admin) want better text styling features in order to make the information more understandable to my end-user. See sample attached...
I also want to be able to apply header styles and paragraph styles to larger bodies of text quickly. See Google Docs as a good reference. Right now the only options is to paste and retain formatting, or to remove all styles from the text.
I would also want to set my own custom header styles and save them for all admins to use in the admin publishing console.
2 votes -
Customize date/time format based on location
Right now the date/time format is US. It would be nice if you could customize this (like for European users) or if it was done automatically based on the admins location.
3 votes
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