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How can we improve the message center?

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121 results found

  1. Mobile App

    Mobile App to run support

    1 vote
    0 comments  ·  Other  ·  Admin →
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  2. Default Bcc address

    It could be fine to set a "Bcc" copy by default for every message sent, like a logging or to notify all the support team.

    1 vote
    1 comment  ·  Other  ·  Admin →
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  3. Combine Hot, Top, and New into a dropdown list

    Hot, Top, and New are all ways of sorting the suggestions. Since only one of them can be applied at a time, they might as well be combined into a "Sort" dropdown list to save visual space.

    0 votes
    0 comments  ·  Other  ·  Admin →
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  4. Customer Facing Overage Notifications

    0 votes
    0 comments  ·  Other  ·  Admin →
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  5. Search among tickes (customers)

    Make tickets searchable so other user can search among tickets which are set as "public"

    1 vote
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  6. Ability to Add Tags/Alternate Questions for Topics

    Increase the odds of having the most relevant topics show up with having the Ability to Add Tags/Alternate Questions for Topics

    0 votes
    0 comments  ·  Other  ·  Admin →
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  7. Include attachments in ticket thread

    When an agent adds someone as a Cc on a ticket, it includes the thread when "include ticket thread" is checked.

    But currently, the feature doesn't support including the attachment as part of the thread.

    This means if the person Cc'd needs to see the attachment, the agent has to re-add it, which is very time consuming.

    Including the attachment as part of the ticket thread, would be the best option.

    4 votes
    0 comments  ·  Other  ·  Admin →
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  8. Show MRR in dollars

    Not doll hairs

    0 votes
    0 comments  ·  Other  ·  Admin →
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  9. View closed/Archived Service requests.

    View closed/archived service requests.
    Global Admins should be able to view all service requests sent in for the tenant. Whether they are open, closed or archived. With the ability to see who created the service request, what was the issue and what was the solution to the issue and any emails that were sent regarding the service reference number. Global Admins need to know this to keep overall control/knowledge of what is being requested for their tenant.

    0 votes
    0 comments  ·  Other  ·  Admin →
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  10. Add the ability to merge tickets

    As an admin, I'd like the ability to merge multiple tickets from the same user into a single ticket. This would be helpful if a user submits multiple tickets related to the same issue, or if they submit a followup ticket.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  11. Filter to show Open/Private/Closed rooms

    When clicking on our company name tab, there are buttons to filter All/Rooms/People.

    It would be very useful to also have buttons to filter Open/Private/Closed rooms too.

    This would help quickly find closed rooms that you might want to Open.

    0 votes
    0 comments  ·  Other  ·  Admin →
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  12. Improve export for labels

    It is hard to parse out all the labels associated with an idea when exporting

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. Edit old messages

    I would like to change messages that have already been sent.

    0 votes
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  14. Do not require request text

    I only want to add the customer as a supporter and not be forced to type in text.

    1 vote
    0 comments  ·  3rd party Text Chat  ·  Admin →
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  15. Minimal mobile dashboard

    Minimal mobile dashboard.

    A minimal mobile UI to assign a ticket or close it. The same for comments.

    0 votes
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  16. Shortcut keys

    Shortcut keys especially in Tickets.

    1 vote
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  17. Export a Excel

    Poder exportar a Excel

    0 votes
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  18. Send out an email reminder to users who have not follow up on tickets

    Sometimes you respond to a ticket and are awaiting the user's response to resolve the issue. It would be great if you could set it so a reminder is sent out to users xx amount of days after an admin has answered, reminding them of their outstanding issue and asking them if it's resolved or if they still need help.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  19. Ability to create a duplicate article, this way it can be use it as a starting point for a new article

    When creating new articles, I often want to use an existing article's info and formatting as a starting point.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. Provide a way to message all users on an account

    For providing updates around product issues and changes that all users should be notified about.

    2 votes
    0 comments  ·  Other  ·  Admin →
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