121 results found
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Create a share buttons for all the content that get displayed on the facebook app.
Have the share button point to the URL. Basically so facebook users can post their content to their own facebook wall.
2 votes -
Customize the agent name on the auto-response
When you reply to a ticket, your replie name is always "Support Request". You should be able to change this to something more personal to your company e.g. Your Company Support
2 votes
Kendall Stanton
responded
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Open source the translation system
Offer developers an easy way to translate their content.
2 votes -
Shortcut keys
Shortcut keys especially in Tickets.
1 vote -
Search among tickes (customers)
Make tickets searchable so other user can search among tickets which are set as "public"
1 vote -
Mobile App
Mobile App to run support
1 vote -
Do not require request text
I only want to add the customer as a supporter and not be forced to type in text.
1 vote -
Improve export for labels
It is hard to parse out all the labels associated with an idea when exporting
1 vote -
Default Bcc address
It could be fine to set a "Bcc" copy by default for every message sent, like a logging or to notify all the support team.
1 vote -
Send out an email reminder to users who have not follow up on tickets
Sometimes you respond to a ticket and are awaiting the user's response to resolve the issue. It would be great if you could set it so a reminder is sent out to users xx amount of days after an admin has answered, reminding them of their outstanding issue and asking them if it's resolved or if they still need help.
1 vote -
Ability to create a duplicate article, this way it can be use it as a starting point for a new article
When creating new articles, I often want to use an existing article's info and formatting as a starting point.
1 vote -
Be able to add a canned response to a note
Sometimes you need have a template you would use within a note. It would be great if you could create a canned response for that template, and then insert it in a note.
1 vote -
Integrate with Contactually CRM
I'd like to have Contact/Feedback and Product Suggestions/Comments/Votes reflected in the contact record in Contactually.
1 vote -
Automatically assign tickets from certain accounts to specific agents (account managers)
As an example, to be able to add many email addresses in bulk.
1 vote -
Manually order tickets within a queue
Admins need to prioritize a list of tickets. Being able to do this manually (like you can with articles and topics) would let an agent quickly prioritize a queue for themselves and other agents on the team.
1 vote -
in-widget notifications when messages have been responded to
So the end user doesn't need to check their email for the response - they can stay in the application.
1 vote -
Add Custom Fields for Users
In the same manner that custom fields can be created for tickets I'd like to see the addition of custom fields for users.
New ticket rules could then be applied to new tickets based on the custom customer fields in addition to custom ticket fields.
This would allow you to identify certain customers tickets and handle them appropriately. For instance you could make sure VIP customers get their issues addressed as soon as possible or make sure that customers that are a drain on resources are limited.
1 vote -
Support Crittercism for Android
Crittercism support for Android
1 vote -
Search tickets by number of responses
Allow a search parameter for tickets on the number of responses.
i.e.: I would like to find tickets with more than 5 responses.
1 vote -
1 vote
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