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ZRep Messager: Other

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(thinking…)

When a user submits a ticket, only show articles in Instant Answers

If a user starts typing up a support request, they will see both articles and ideas in the Instant Answers results.

Sometimes 7 ideas, that aren't really relevant will show up and the 1 article that could answer their question is buried and easily overlooked.

It would be really nice to be able to limit it to just articles as Instant Answers for support requests.

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AdminRowland Jacobi (Support Manager, ZenRep) shared this idea  ·   ·  Report…  ·  Admin →
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