Separate default reply-to email settings for status updates (with option for reply-to admin email)
When you respond to an idea it either defaults to your ticketing email address (if you have Helpdesk too) or no-reply.
This means if you don't want to use the default no-reply, or a ticketing email address, you have to manually enter the address...every time.
This gets time consuming, and super frustrating for admins every time they want to update a status.
Ideally, each admin would be able to set a default "reply-to" address for when they respond to feedback. At the very least, you should be able to set a default reply to address just for feedback and status updates.
4
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea