Notify or reopen ticket on date or after X days
I'm addicted the iPhone app Mailbox which allows me hide an email for X amount of time before it reappears in my inbox. It would be great to have similar functionality for tickets in ZenRep.
It would generally be great for any ticket that is time based and needs some kind of future follow up.
My particular use case:
I've corresponded with a customer about their order and it will ship out 3 days from now. I would set the ticket to reopen after 3 days.
... three days later ...
The ticket reappears in my open tickets and I can look at it (or at the note I would have left myself), send the user their tracking number and re-close the ticket.
Katelyn Cole
shared this idea
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Angela Champlin
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Anonymous
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Paula Fritsch
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Celine Prosacco
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