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98 results found

  1. Open source the translation system

    Offer developers an easy way to translate their content.

    2 votes

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    7 comments  ·  Other  ·  Admin →
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  2. Create a share buttons for all the content that get displayed on the facebook app.

    Have the share button point to the URL. Basically so facebook users can post their content to their own facebook wall.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  3. Allow us to turn Twitter mentions into messages

    Pipe in what people are saying about us on Twitter in the Admin Console - and allow us to turn them into proper messages

    10 votes

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    20 comments  ·  Other  ·  Admin →
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    Magnus Runolfsdottir responded

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  4. Allow discussions of new topics, but not the creation of new ones

    We would like to see customer response, but don't want to get entirely new topics. Can you please make it possible for users to comment on topics we create/import, but without letting them add new ones?

    12 votes

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    6 comments  ·  Other  ·  Admin →
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    Selina Lehner responded

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  5. Ability to Add Tags/Alternate Questions for Topics

    Increase the odds of having the most relevant topics show up with having the Ability to Add Tags/Alternate Questions for Topics

    0 votes

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  6. Minimal mobile dashboard

    Minimal mobile dashboard.

    A minimal mobile UI to assign a ticket or close it. The same for comments.

    0 votes

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  7. Export a Excel

    Poder exportar a Excel

    0 votes

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  8. View closed/Archived Service requests.

    View closed/archived service requests.
    Global Admins should be able to view all service requests sent in for the tenant. Whether they are open, closed or archived. With the ability to see who created the service request, what was the issue and what was the solution to the issue and any emails that were sent regarding the service reference number. Global Admins need to know this to keep overall control/knowledge of what is being requested for their tenant.

    0 votes

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  9. Filter to show Open/Private/Closed rooms

    When clicking on our company name tab, there are buttons to filter All/Rooms/People.

    It would be very useful to also have buttons to filter Open/Private/Closed rooms too.

    This would help quickly find closed rooms that you might want to Open.

    0 votes

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  10. Edit old messages

    I would like to change messages that have already been sent.

    0 votes

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  11. Combine Hot, Top, and New into a dropdown list

    Hot, Top, and New are all ways of sorting the suggestions. Since only one of them can be applied at a time, they might as well be combined into a "Sort" dropdown list to save visual space.

    0 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Customer Facing Overage Notifications

    0 votes

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  13. Show MRR in dollars

    Not doll hairs

    0 votes

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  14. Integrate with CapsuleCRM

    Can you create a link to CapsuleCRM this would be very useful.

    0 votes

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  15. Run ticket rules on ideas converted to tickets

    When an idea is converted to a ticket, it should still respect the rules of ticketing.

    0 votes

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  16. Allow threads to be "stickied". "Flag idea as inappropriate" is being abused.

    Spammers and trolls are routinely 'flagging' threads to sabotage our efforts. Please help. Thank you.

    0 votes

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  17. sort:wait time doesn't provide a logical sort order to tickets that have been responded to by an admin

    We often submit admin responses to tickets without the issue being resolved, so the user is still "waiting" for a solution in a sense.

    When you sort:wait, tickets with admin responses are at the bottom, sorted in no particular order.

    While these tickets don't have a "wait" value, it is confusing that they are included in a seemingly random order.

    Ways to deal with this:

    Don't include tickets with an admin response in sort:wait. But if you use sort:wait order:asc, include tickets with admin responses in a logical order, ideally interspersed with tickets that are waiting, prioritized by message time.

    …

    0 votes

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  18. When viewing 'All Articles' show the topic for the article.

    When you bring up the list of 'All Articles' the resulting list is very confusing since there is no context for the article name.
    Now it shows up as
    - Question #1
    - Step #3
    [etc]

    I would like it like this.
    [FAQ] Question #1
    [Tutorial] Step #3
    [etc]

    Sort by Topic of course. Then the subject will actually make sense all by itself.

    0 votes

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    Started  ·  0 comments  ·  Other  ·  Admin →
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