112 results found
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Private Widget
I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.
37 votes -
Integration with topic website to quickly add users to a topic
When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.
1 voteGood idea. We will continue to monitor this and will look into a solution if it proves to be a common request.
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Per-user thread landing pages
To allow specific thread that users can land on/be redirected to when visiting a website
0 votes -
Return helpful error when idea created via sidebar has too long of a title
There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why
This error should say something about the character limit.
1 vote -
Display accounts on the message widget
When using the widget, be able to pull up an account's messages, not just a user's.
4 votes -
Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
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4 votes
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New messages by admins go through moderator approval
I would like to require that new messages created by admins get approved by a moderator before they are public.
2 votesWe will continue to monitor this idea and will look into a solution if it is a common request or an urgent problem. Thanks for your feedback.
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Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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2 votes
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Automatic management of admins
Automatically create and remove admins and assign to teams.
2 votesWe are actively designing a solution for this. Please continue to send your feedback and thoughts.
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Add flexibility to NPS
It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
2 votes -
Email internal team member when content changes
A customer-facing employee has captured a message from a customer. That employee would like to know when that message's status changes. Then the employee can reach out to the customer to give them an update.
2 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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Confusion on where "Their Message" field shows up in ZenRep
It is not obvious where I will find the text provided in the "Their Message" field. Why doesn't it show up on the portal?
2 votes -
Restrict widget implementation to specific URls
This would make it such that an implemented widget can only function on a predetermined web URl or domain.
1 vote -
Do not require a user to add a request
I do not want to provide a particular user. I might just know it came from an account but not the user in particular.
1 vote -
1 vote
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moderate widget messages
Be able to have moderation on widget messages
1 vote -
1 vote
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