515 results found
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Include admin URL for suggestions in exports
Please include URL for each suggestion in the Export. It will make triaging the ideas/issues much easier, when you can just click on the URL and go straight to the page where the suggestion is.
3 votes -
Move Search under Welcome message
Allow admins to position the Search field on the Welcome page. For instance, we would like to move Search right under the Welcome message.
2 votes -
Edit Notes
Allow users (admins) to edit their own notes.
2 votes -
Open “Learn more about Textile formatting” in a new window
When editing a forum’s Welcome Message (in forum settings) and you click on the “Learn more about Textile formatting” link, it opens the link in the same window, losing any edits the admin was making on the forum settings.
Expected: Open the link in a new window or popup on the page so they don’t lose their edited welcome message.
1 vote -
Customizable timespan for “Recent engagement”
Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.
2 votes -
Be able to export SSO logs
Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.
2 votes -
Filter suggestions by time since an admin responded to them
Filter (and notify when) suggestions where the status hasn’t been updated in over [30 days].
I just added a new idea for changes in my project and though the status is "planned" often with long idea counts it's easy for some ideas to get lost...and frozen in the "planned" stage perpetually...there should be either a user selectable or automatic "reminder" feature that ...sends a friendly reminder about ideas that have been in the queue for too long and apparently are not being actually done.
The reminder should trigger either on a fixed elapsed time from publish of the idea or…
3 votes -
Be able to set the message creator, when creating a message
If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.
Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.
1 voteWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.
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1 vote
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User has more than one email address, but there's no way to connect them to the same profile
User has more than one email address, but in ZenRep, you can only have 1 email per user.
So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.
This makes it hard for agents to get a clear view of the user, their history etc...
2 votes -
Exporting ideas, should include a hyperlink to the actual idea
When you export a list of ideas, it would be helpful if the export included a link to the actual ideas. This way if you're reviewing the export with your team, you can quickly get to that idea (vs. having to go to the forum, search for the idea and then open it up).
2 votes -
Restore the check-box for attaching screenshots
Make the screenshot capture a default or restore the checkbox so that users can easily add a screen shot. The "Send us a message" widget used to just have a checkbox for users to include a screenshot and since removing that the percentage of screenshots has greatly decreased and we always have to ask customers to include a screenshot and some of the older ones we have had to call and instruct them on how to include a screenshot. It used to be a lot more intuitive. The minor change is an annoying step backwards.
1 vote -
Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Hubspot Service Hook
As a customer success agent, I would like to see client data from my company's ZenRep account in the sidebar of ZenRep messages
1 vote -
Admin Mobile Application
Make a mobile application for IOS, Android & Windows Phone soon as possible
3 votes -
Be able to remove past satisfaction ratings
People often test the satisfaction scores on their account, and we have no way to remove this ratings from being included in analytics
15 votes -
Custom response time grades
Every industries average response time is different. Our service is for food orders. If we get a notice that someone's food has not arrived and we respond in 59 minutes we have failed terribly. But ZenRep gives us an A rating. The way the ratings are currently set it is very hard to get a true visualization into support performance.
Would be much preferred if we could set the time for an A B C D F ratings.
1 vote -
Admins can @mention people in comments to notify them
To help facilitate communication, allow admins to @mention people on ideas in comments to ensure they know they’re being addressed (and provide a sure way to notify them of the comment).
2 votes -
1 vote
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1 vote
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