Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea
When you make a status update, you can notify users.
It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.
At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.
But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.
5
votes
AdminManley Legros
(Support Engineer, ZenRep)
shared this idea