112 results found
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Allow end users to unsubcribe from email notifications with one click from the email
Right now, when you click "unsubscribe" on one of our email notifications, it takes you to the web portal notification settings.
This requires you to login.
It would be better if you could click "unsubscribe" and be globally unsubscribed from notifications for that ZenRep subdomain, without having to login again.
1 vote -
Integrate Feedback directly with Salesforce events
be able to directly pass "events" from SFDC into UV as Ideas.
1 vote -
Always have an "Uncategorized" category
On the list at the right that shows all of the categories, there should always be an "Uncategorized" category for uncategorized ideas. This way, all ideas can be accessed through the Categories side bar.
1 vote -
Allow us to get satisfaction ratings at the topic level
Satisfaction and NPS is great for overall satisfaction but it would be nice to get some topic specific satisfaction prompts to users
1 vote -
Choose default and required settings for sidebar
Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.
1 vote -
When changing status, allow an editable subject field. We ask questions for more follow up and have had to start emailing separately.
Make subject line in emails editable.
1 vote -
Default a category in the widget when adding a suggestion
Default a category in the widget when adding a suggestion
1 vote -
Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
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search on message id
When in widget have the option to search based on message ID and display that when submitting a new message.
1 vote -
1 vote
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Indicate how many messages teams and team members are receiving
This would help monitor and drive adoption in an organization.
0 votesWe are looking into this.
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Remove highlights from selected answer body
I get that highlighting the title for users so they can see which FAQ matches their question makes sense but once they choose the question then it is very distracting to still have each instance of the word(s) highlighted in the answer.
1 vote -
Manage teams through Active Directory
Allow management of teams through an active directory group to make it easier to manage as employees start and leave
1 vote -
1 vote
Clicking on the message name will now open a new window, displaying the idea on the topic. We’ll keep this idea open though to see if there are any more requests for the hover solution.
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Add attachments to a Note
Add attachments to a Note (internal/admin site).
1 vote -
Attachments can be added in the Messenger
When capturing customer requests through the sidebar, I would like to be able to upload an attachment.
1 vote -
Feedback widget for mobile
More app features, such as bringing the feedback widget to iOS and Android
2 votes -
Subscribe / follow an suggestion for updates without voting it up
There doesn't seem to be any way to get notifications for suggestions that I haven't voted on.
But for my team's ZenRep, I will often ask clarification questions on other peoples' suggestions. I want to remain neutral on the suggestion itself (don't add to its Supporters / vote count), but still get email updates when the person replies to my comment.
It does not seem like this is possible currently. I would like to see a separate Subscribe / Follow toggle button. (Which is automatically selected if I do upvote something).
2 votes -
How to auto-fill the request field is not obvious
For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field. I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip: Highlight text you want in this field before..." The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."
1 voteWe are looking into this.
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Provide a way to remove widget from DOM
The javascript SDK doesn't provide a .destroy or .detach function to call.
1 vote
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