516 results found
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Audit log of admin activity
It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.
Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.
7 votes -
Be able to search for an exact phrase match
When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.
For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.
Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.
3 votes -
Integrate with Insightly.com
We have a lot of requests via ZenRep and I want to be able not only to close a ticket, but to define a follow up for some tickets which are solved.
Means: Adding Tasks based on tickets which are closed would be a nice thing. And activating opportunities based on tickets.
3 votes -
Customize Satisfaction widget message
"Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.
12 votes -
Make email addresses optional when users submit feedback
Ability to make e-mail optional for feedback submission.
1 vote -
Ability to configure frequency of messages
So we can message more or less frequently than the default.
11 votes -
Be able to push custom fields and more ticket information to Salesforce along with the ticket
Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.
4 votes -
Add a spam filter for ideas on the forum
There's a spam filter for comments, but not ideas on the forum. This means a lot of spam ideas make it through and have to manually deleted by the admin (and are visible to other users until they are removed).
Having a filter that learned and pro-actively marked things as spam would be great.
0 votes -
Ability to send an email satisfaction survey to users
I received an email today that asked "How would you describe your experience with ZenRep?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.
I asked about it and sales told me it's an internal system that you're not planning on releasing as a feature of ZenRep? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!
14 votes -
Pipedrive CRM integration
Would really like the ability to integrate ZenRep with Pipedrive.com
1 vote -
0 votes
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Allow Salesforce service hook to push to the Salesforce Sandbox
Certain ZenRep events can be pushed to Salesforce via the ZenRep service hook However, the hook doesn't currently push to the Salesforce staging area (the "sandbox").
1 vote -
Integration with Zoho
It would be awesome to have ZenRep integrated with ZOHO CRM. For our CSR's it would be of good use.
3 votes -
API endpoint for Satisfaction Ratings
I would like to retrieve satisfaction rating via your API to display them on my website.
It would be awesome if we can retrieve X random Satisfaction Ratings (rate + comment + name of the user) via your API or similar.
An extra option could be integrated like: "I want to retrieve 5 random satisfaction ratings from 7 to 10 (only promoters)."
In the widget, you'll have to add an extra checkbox to let the user choose whether he wants his satisfaction rating published OR not.
In the backend, we can specifically exclude some satisfaction rating in order to prevent…
8 votes -
Provide a “sandbox” site for testing
While setting up and testing SSO (as well as other features), I'm finding that in order to avoid cluttering my live ZenRep with with bogus and mis-matched users, I need to do all of my ZenRep setup and testing in my production app. Would be much better if I could point my development and staging environments to a private ZenRep sandbox that I could play and experiment with (and maybe occasionally wipe clean) instead of having to connect to my live instance.
5 votes -
New Widget should support SSO
New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
8 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.
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Send user and account trait data to custom gadgets
The data passed through Identify for User and Account traits would be extremely useful when setting up a custom gadget.
For example, you pass the user's ID via the User Trait, and you want the gadget to be able to look up that user based on that ID.
3 votes -
Agile CRM gadget
Would be great to have an integration with Agile CRM, or at minimum a gadget!
1 vote -
Add a Nimble CRM integration and gadget
Add a Nimble CRM integration and gadget
1 vote -
Email notifications for all new Satisfaction Ratings
Provide email alerts on all user satisfaction ratings (not just the ones where someone comments).
4 votes
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