514 results found
-
Create Topics that can contain multiple documents
Currently, we can only have documents which do not map 1:1 to topics that are being tracked. Add a topics section where documents (or messages) can be tied to topics.
3 votes -
Search for users by name when inviting them to private forums
Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.
3 votes -
Add Twitter and Social Channel Integration
Be able to automate a tweet when an idea has been completed or a ticket has been resolved.
3 votes -
2 votes
-
Allow Comments from Admin to be Sticky
Admins would like to highlight comments that they are making to forums show at the top of all other comments made on a specific idea so they don't get lost in other comments being made by their customers.
2 votes -
Be able to set individual ideas to a "read only" state
Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.
One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the ZenRep forum.
5 votes -
Filter dashboard by forum
Be able to have an aggregate data view of forums within a site and be able to customize the date ranges.
6 votes -
Import Topics
Ability for an admin to bulk import a set of messages
14 votes -
Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea
When you make a status update, you can notify users.
It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.
At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.
But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.
5 votes -
2 votes
-
Keep log of status updates after merging suggestions
When I merge suggestion A into suggestion B, the comments from suggestion A are copied into suggestion B - but any status updates from suggestion A are not.
Sometimes there's useful stuff in the old status update, such as troubleshooting steps to see if the symptoms match a known issue or not. So it's nice to be able to access those old status messages to copy-paste from them, for example.
1 vote -
2 votes
-
Automatic management of admins
Automatically create and remove admins and assign to teams.
2 votesWe are actively designing a solution for this. Please continue to send your feedback and thoughts.
-
Change status in end user view
Wanted function in private forums.
As an admin to be able to change status in end user view without accessing admin console. This is of course only enabled if you are an admin.2 votes -
Choose Display Name Depending on UserVoice Site
Some admins use the same login when they are acting as customers on other ZenRep accounts, but on the account they are admins under, they need to identify themselves as being from a certain organization.
2 votes -
2 votes
-
Add Date Sorting Options to Grid
Would like to customize date range to see activity of a certain post (10 days/30 days/60 days).
2 votes -
NPS by channel
Be able to capture sentiment by channel rather than as a whole.
2 votes -
Would like to see a user's NPS history, not just the current NPS or satisfaction score
Would like to see satisfaction trend (lines) for an individual user
2 votes -
Set Profile Information on Admins and Owners
Give the ability to add a team name, and other identifying information for the owner to see who the admin is.
2 votes
- Don't see your idea?