514 results found
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2 votes
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2 votes
We’ve started development of this feature. Thanks to all who took the time to talk to me during discovery.
Be on the lookout for updates soon.
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2 votes
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Add flexibility to NPS
It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
2 votes -
See Account Renewal Date Inside the Admin Console
It would be great to be able to see the account renewal date inside the admin console or be alerted that the account is up for renewal soon.
2 votes -
Be able to set a customized message on the Private Forum invite email as the default.
Be able to change the welcome message in the private forum invitation process to be the same custom message each time so it doesn't have to be copy and pasted each time if you use the same one every time.
2 votes -
2 votes
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Two factor authentication for admins
Add a feature that allows admins to require two factor authentication for their agents and admins.
2 votes -
Include Hyperlink to Customer Facing Forum Inside Email Notifcations
Include a link to customer facing forum inside email notifications, in addition to a link to the idea inside the admin console.
2 votes -
Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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2 votes
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Confusion between the Users Section with the Users & Permissions section in Settings
As an admin, it seems that for me to manage any kind of users, I would go to the user Icon in the tool bar on the left. Here I an see admin users and their role (although it does not show if their access has been revoke). It is not obvious that I need to go to Settings and then Users & Permissions to manage my internal users (admins, contributors, support)
2 votes -
Email internal team member when content changes
A customer-facing employee has captured a message from a customer. That employee would like to know when that message's status changes. Then the employee can reach out to the customer to give them an update.
2 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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Improve label queries
Right now the query is throwing an "or" statement and not and "and" statement, which is not giving the results needed. Customer wants to see ideas that are in one label and also in another.
2 votes -
Add ability to export data for a single idea
When viewing a single idea in the admin console, it would be helpful to have the ability to export all comments and supporters for that idea.
Currently, the export option is only available when viewing a list of ideas or search/filter results.
2 votes -
Embed images in status updates and user messages
Allow admins to embed images inline when updating the status of an idea or messaging users on an idea.
This allows admins to give users context on the new improvements they rolled out right within the status or message vs. forcing users to click to view a link or article with more details.
2 votes -
2 votes
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View new suggestions in a specific category
Provide customers to filter new suggestions under a certain category on a public/private customer facing forum.
2 votes -
show updated status without refresh
immediately show the updated the status of an idea without requiring a refresh
2 votes
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