Add a subscriber to a ticket
Sometimes an agent needs to add a non admin as a subscriber/watcher on a ticket, so that user sees all messages back and forth. It would be ideal if there was a feature to add a subscriber to a ticket, similar to the fields you have to Cc or Bcc users.
3
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea
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Anonymous
commented
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