Currently if you change the To field at the bottom of a ticket, navigate to another page, then return, the changes aren't kept and it reverts back to the original contact details.

If you change the To field at the top of the ticket the change does stick though regardless of page changes.

This is intended in case someone comes back to the ticket after some time and forgets the added/changed contact details then sends the reply to contacts they didn't actually want to send it to in the end.

This idea is here to open up discussion for anyone that has trouble with this process or thinks it should change.