44 results found
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Add ability to insert app-aware review request link in responses
When I've had a good support interaction, I'd like to end with a request that they write a review. We have 22 apps on 3 platforms (for a total of 66 apps), and it would be nice if I didn't have to manually insert the correct review link for each app.
The way I imagine the feature working is similar to Canned Responses. In Settings, we would write the default language for requesting a review, including a link. Then when we're writing our response, we click on a Request Review link (next to Canned Responses), which would insert the default…
1 vote -
Elegant linking between native views of KB articles in the app
As it is now, to add links between articles in the admin you have to clumsily paste in a URL. In the app, these links load the browser version and look terrible.
You should let us create article-to-article links that don't break the experience.
2 votes -
Support for Cordova-based Android apps
There is a Cordova plugin for the iOS SDK but none for Android. I would like to have an Android Cordova plugin, or even better, a cross-platform plugin supporting both Android and iOS.
1 vote -
Add a Unity3d SDK
Having a Unity3d SDK would make it easy for game developers to integrate.
0 votes -
Add Satisfaction widget to Mobile SDKs
Currently, the only way to prompt for satisfaction is the Javascript widget; the satisfaction widget can't be embedded using the Mobile SDKs.
1 vote -
In the Android SDK, open an IA result on a new page and not a pop up
In the Android SDK, when a user clicks on an IA result, open that result in a new page. Right now it opens in a pop up, which doesn't look as nice, and limits the size.
1 vote -
[Android sdk] email need user to type in by themself, is not good for Conversion Rate
[Android sdk] user email need user to type in by themself, is not good for Conversion Rate , I think use google login or fb login or twitter login to get user email well be better way for get user email .
and it's not hard for coding.0 votes -
New Ticket Reply available to Zapier
We use Zapier heavily to get ZenRep tickets to several different apps at once. For the apps that you have built integrations for, it works smoothly. Every ticket and reply are pushed.
However, your integration with Zapier doesn't allow for Ticket Replies. I have all new Tickets pulling into my CRM, but when the customer replies to me, Zapier doesn't pick it up. I originally thought it was a problem with Zapier until I realized you distinguish new tickets and ticket replies as separate entities.
Please allow Ticket Replies in Zapier so I can pull every interaction into my CRM.
1 vote -
Support of ActionBar Sherlock (Android)
Instead of hiding ActionBar it would be better to implement actionBarSherlock in Android SDK.
0 votes -
Use the user's Google account to send tickets or vote for ideas.
The user would then not be required to add his email address and engagement rate would be higher.
0 votes -
2 votes
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Warning-free iOS SDK
Zero XCode warnings version of iOS SDK. The current version is in double-digits and that's not confidence inspiring...
0 votes -
Capture device/OS details
Capture the device model and OS version along with issues reported.
4 votes -
Ability to disable translations
If the app or web-app doesn't support some languages, it will be interesting to disable them. Since support will just not be good enough, plus, it is a way of discouraging users of posting ideas and comments in their own language.
0 votes -
Open links in articles in a browser view
Currently, when browsing articles, links inside of KB articles open inside the mobile SDK. This is problematic because there’s no in-app browser navigation – and links to websites are probably best viewed in a dedicated browser.
In addition, it would be nice if links to other KB articles were shown in their native SDK format instead of the web view.
2 votes -
Add Google Translate webpage gadget
Our software supports multiple languages and Instead of us writing all content in multiple languages, an easy way of adding support for multiple languages would be to implement a Google Translate webpage gadget.
This way an automatic user language detection function and a way for user to easily choose a different language would be implemented with just a single line of code.
4 votes -
Add API endpoint to read user notification settings and language preferences
Currently there is no way we can get that information via the API about a user.
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SDK for Windows 8
Please make a Windows 8 SDK:
0 votes -
Support multiple forums with the mobile SDKs
Allow the user to access multiple forums within the mobile SDK.
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4 votes
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