← Customer Feedback & Ideas for ZenRep

Settings and activity

10 results found

  1. Assign To-Do items to messages

    4 votes
    0 comments  ·  ZRep Messager » Other  ·  Admin →
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  2. Search tickets by number of responses

    1 vote
    0 comments  ·  ZRep Messager » Other  ·  Admin →
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    Ivah Toy shared this idea  · 

  3. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

    19 votes
    13 comments  ·  ZRep Messager » Other  ·  Admin →
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  4. Add the Average First Response Time in the Ticket Insights

    5 votes
    1 comment  ·  ZRep Messager » Other  ·  Admin →
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  5. Be able to push custom fields and more ticket information to Salesforce along with the ticket

    4 votes
    3 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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  6. Ability to rename the subject of a message

    27 votes
    10 comments  ·  ZRep Messager » Other  ·  Admin →
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  7. Quick link feature – for inserting a document's public URL

    11 votes
    5 comments  ·  ZRep Messager » Other  ·  Admin →
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  8. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

    3 votes
    4 comments  ·  ZRep Messager » Other  ·  Admin →
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  9. Be able to search CC, BCC and the address the ticket was sent to

    7 votes
    0 comments  ·  ZRep Messager » Other  ·  Admin →
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  10. Be able to apply a rule based on User or Account traits

    4 votes
    5 comments  ·  ZRep Messager » Other  ·  Admin →
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