← Customer Feedback & Ideas for ZenRep

Settings and activity

16 results found

  1. Integrate with Azure Active Directory (Office 365) for authentication

    8 votes
    2 comments  ·  ZRep Engage & Analytics » Other  ·  Admin →
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    Elena Schoen commented  · 

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  2. Allow custom fields for messages

    56 votes
    Gathering feedback  ·  34 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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    Elena Schoen commented  · 

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  3. Add full-text searching for tickets / notes

    9 votes
    2 comments  ·  ZRep Messager » Other  ·  Admin →
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    Elena Schoen commented  · 

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  4. Respect Search Operators (And, Or, Quotes, + and -)

    11 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  5. Ability to print or export the dashboard

    8 votes
    3 comments  ·  ZRep Engage & Analytics » Analysis & Insights  ·  Admin →
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  6. Merge Users

    5 votes
    4 comments  ·  ZRep Engage & Analytics » Managing Users  ·  Admin →
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  7. Apply user segments to reports

    28 votes
    2 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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    Started  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  8. Allow admins to message individual supporters and/or users through the admin console

    2 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  9. Bulk apply tags to topics

    12 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  10. User has more than one email address, but there's no way to connect them to the same profile

    2 votes
    1 comment  ·  ZRep Engage & Analytics » Managing Users  ·  Admin →
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    Elena Schoen commented  · 

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  11. personal views should have separate summary mails with distinct titles

    1 vote
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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    Elena Schoen shared this idea  · 

  12. Integration with Microsoft Dynamics CRM

    8 votes
    6 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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  13. Admin to set user traits

    11 votes
    1 comment  ·  ZRep Engage & Analytics » Managing Users  ·  Admin →
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  14. Use default email address as "reply to" for status updates

    3 votes
    0 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Admin →
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  15. Assign & filter topics by admin (and team)

    46 votes
    6 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  16. Provide a “sandbox” site for testing

    5 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Users  ·  Admin →
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