516 results found
-
Simple direct message system for contacting users
When customers write in with feedback that needs clarification or I want to learn more about a customer’s use case, I want to be able to simply message that user directly from their profile page or from a specific idea, so I don’t have to figure out a way to contact them in a different system – AND so the conversation is stored alongside and associated to the feedback we have stored in ZenRep.
0 votes -
Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
-
In-app SSL key uploads
Let admins upload their own SSL keys instead of having to contact customer support to manually do it.
1 vote -
Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
grant a single user access to multiple forums by email address
Right now, the only way to grant a user access to multiple forums at once is with SSO. It would make things quicker to be able to do this with users you grant access to via email invitations.
0 votes -
Allow larger exports of Data
Some users are trying to export all of their data ever in a single export.
Maybe send multiple emails with chunks of data?0 votes -
add "supporters in time period" column to forum activity export
On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
0 votes -
Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Clearer docs about setting up SPF and TXT records
Our docs could be a little more explicit about where your put your records. Maybe add a screen shot of putting them into godaddy and some other common DNS hosts
1 vote -
Widget SDK call to rescan the page
for embedded widgets on single page web apps
0 votes -
Integrate with Microsoft Power BI for shared dashboards
Microsoft Power BI (https://powerbi.com/) allows teams to create powerful internal dashboards from many sources. An integration with ZenRep would allow teams to share ZenRep stats and analytics with other stakeholders and teams.
0 votes -
Integrate with Nicereply to track quality of support interactions
nicereply.com integration to replace the Kudos option in the sig
0 votes -
4 votes
-
Gmail calendar integration
Sync with Gmail calendar to send invitations within Tickets to schedule follow up calls/demos/web conferences.
2 votes -
Add Web Hook for new Satisfaction Ratings
Be able to push new satisfaction ratings to web/service hooks
2 votes -
1 vote
-
Attach files to customer requests
When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.
1 voteGood idea. We will continue to monitor this and will look into a solution if it is a common request.
-
use custom email address for notifications
Right now, forum notifications come from [email protected]. Accounts with custom domains would prefer for these to come from their custom email address, since end-users see these email notifications.
0 votes -
Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes -
Support Adobe Air with an ANE for iOS and Android
We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.
0 votes
- Don't see your idea?