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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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514 results found

  1. Allow customization of text on the web site

    Not everyone wants to use words like "Message Us", "Archive", or "Email" on their ZenRep site - allow customizations of at least the major titles and buttons on user-facing web pages.

    5 votes
    8 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  2. Allow for a read only users

    We have set a limit of 2 users per customer, however, we have customers requesting that a read only user be created. Is there any plans to allow settings against a user to be changed to allow 'read-only' user with no content creation rights?

    24 votes
    17 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  3. Make it possible to comment directly from the forum page

    If I want to see or leave a comment, I have to click into the idea. It would be more user-friendly to be able to comment or view comments Facebook-style from the portal page and load them with javascript at least.

    1 vote
    3 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  4. Assign & filter topics by admin (and team)

    Especially once they've moved to the "under review" or "planned" - need an easier way to make sure there's follow up on these things.

    46 votes
    6 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  5. Improve User Search Capabilities

    I need better search capabilities when searching for users. It appears I can only search by their name or the beginning of their e-mail address. I need to be able to find matches for any part of the name. I need to be able to find matches for domain name (example: trekbikes.com)

    6 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  6. Add Magento integration

    In order to be able to link customer support tickets to Magento users and orders.

    3 votes
    12 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Allow users to “Like” comments

    When someone comments on an idea, other users should be allowed to mark that comment as a "good point". Comments that have been liked by other users would be placed near the top of the comments. This would allow for useful feedback on suggestions to be more visible.

    2 votes
    15 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  8. Store custom text for new user invitations

    Every time I send out invitations I replace the standard text with my own. It's nice that I can replace it with my own. It would be even nicer if I could store my own text and it would come up as the default when sending invitations.

    2 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  9. White-Lable for full-service and aliasing urls for both.

    You should make the full-service option 'white-labled' and have aliased urls for both feedback and helpdesk. If that was possible I'd purchase, that's what is holding me back.

    example:
    feedback.mysite.com for feedback (with no ZenRep branding anywhere)
    help.mysite.com for helpdesk (with no ZenRep branding anywhere)

    A fully customizable look, so it's fully integrated within my site.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Integrate with Highrise

    4 votes
    10 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. Integrate with White-label solutions

    It would be great if we could integrate with ZenRep, allowing us hosting companies to improve our support while keep using the billing and server features of ZenRep.

    0 votes
    6 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. Display image attachments inline

    Allow image attachments to be rendered inline with the user's comments (not just displayed as a link to a new page). This is a piggyback to the more import enhancement - "Allow users to add attachments"

    5 votes
    1 comment  ·  Routing Messages  ·  Admin →
    How important is this to you?

  13. Allow mass invite resend

    300 users claim they never got the invite and now I have to find them and resend

    4 votes
    1 comment  ·  Managing Users  ·  Admin →
    How important is this to you?

  14. The ability to add additional links to the widget.

    It would be great if I could link to our product review form right on the widget.

    1 vote
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  15. Support Password Management Utilities

    With the new ZenRep login screen, a regression was introduced where password management tools (such as the Mac OS X keychain) can no longer be used to automatically fill in the username and password.

    Due to past identify theft issues, I now have a different, random, 20-character password for every single website on the Internet, so allowing the Keychain to automatically fill in password forms is a huge benefit to me since I can't remember any of the 513 passwords stored in my Keychain!

    9 votes
    22 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Threaded comments for replying to specific messages

    Would love to have threaded messages so users can reply specifically to a message already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    11 votes
    4 comments  ·  Engaging Customers  ·  Admin →
    How important is this to you?

  17. Show which private forums the user has access to

    There's no easy way to see which private forums a user has access to. Right now, the admin has to go to each forum and see if the user has access to it.

    0 votes
    1 comment  ·  Managing Users  ·  Admin →
    How important is this to you?

  18. Allow admins to split topics

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    10 votes
    7 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  19. Website templates

    Add robust template system for feedback sites - including professionally designed templates users can choose from and advanced custom templates for pro-level users.

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  20. Allow users to upload their own avatar

    When a new user signs up, pull their avatar from either the 3rd-part profile they sign up with (already done), or with Gravatar (already done), but then allow the user to update their avatar however they like.

    People sometimes sign in with Facebook and then don't want their goofy Facebook photo on Zenrep.

    People who want to be anonymous but have a Gravatar acount get their photos added to their profile.

    10 votes
    27 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?
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