514 results found

1. Customizable list of words to ignore to improve search results

   I've been usability testing a test version of our ZenRep forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

   1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

   2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

   I'd like to be able to set certain words (per forum) that can be ignored when filtering the ideas.

   I've been usability testing a test version of our ZenRep forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

   1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

   2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

   I'd like to be… more

   5 votes

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   3 comments  ·  Managing Topics  ·  Delete…  ·  Admin →
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2. Customize default category that appears in widget pop up

   Is there a way, if not can you add a way, to allow to restrict the default listings of ideas in the widget popup to a "category" within a specif forum? We're trying to have our other sites add the widget to their page, but allow them to specific the default category of ideas which show up. This way it provides ideas that are more relevant to the visitors of that site, which can be used as a hook to get them to submit ideas to other categories they might not have considered...now that they're in the tool.

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   2 comments  ·  Routing Messages  ·  Delete…  ·  Admin →
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3. provide more analytics tools than Google Analytics

   Please provide more than just google analytics support.
   GoDaddy analytics would be good.

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   2 comments  ·  Integrations  ·  Delete…  ·  Admin →
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4. Integrate Inspector with LinkedIn/Facebook

   I'd like to be able to integrate Inspector with LinkedIn/Facebook so that posts from these networks show like tweets already do. This would give valuable additional information on the user (similar to how Rapportive pulls in info)

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   3 comments  ·  Integrations  ·  Delete…  ·  Admin →
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5. Weekly digest - Daily is too often

   A daily digest is too often for me. I would like to go through new ideas once a week.

   6 votes

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   3 comments  ·  Other  ·  Delete…  ·  Admin →
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6. Nested sub-categories

   Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

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   5 votes

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   4 comments  ·  Managing Topics  ·  Delete…  ·  Admin →
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7. Allow admins to edit user information

   Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in ZenRep. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

   At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

   Once a user has been found, I have no way to edit basic account information, such as change a user's display name, update an email address or send (not view) a new password.

   Finally, I can only block users, not delete users or merge user accounts.

   While your CS team is very responsive and have been tremendously helpful, it shouldn't require the submission of a ticket from the user or administrator to resolve many issues that should be native features of an administrator's toolset.

   If it's ZenRep intention to restrict these abilities for Administrator accounts acting as agents, then consider making these features available to Owner accounts.

   Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in ZenRep. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

   At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

   Once a user has been found, I have no way to… more

   7 votes

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   2 comments  ·  Managing Users  ·  Delete…  ·  Admin →
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8. Browser extension for UserVoice notifications

   We should make it easier for people to answer tickets by knocking out a step out of the process, notifications.
   Currently to see if their is a new feedback suggestion or support ticket sent, email is the notification, and admins are notified through them. I suggest focus on allowing people to see the notification without having to do this, instead notify they while they are on their browser. By seemlessly integrating notifications of new tickets and feedback into the browser via Chrome extensions and/or Mozilla add-ons, we can hopefully get faster responses and allow for better engagement even when the admin is not on the Admin Console.

   We should make it easier for people to answer tickets by knocking out a step out of the process, notifications.
   Currently to see if their is a new feedback suggestion or support ticket sent, email is the notification, and admins are notified through them. I suggest focus on allowing people to see the notification without having to do this, instead notify they while they are on their browser. By seemlessly integrating notifications of new tickets and feedback into the browser via Chrome extensions and/or Mozilla add-ons, we can hopefully get faster responses and allow for better engagement even when the… more

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9. Customize the "Give Feedback" and "My feedback" labels

   In our application (for internal idea submission), we would rather call the areas "Submit an Idea" and "My Ideas." Is there any way to change this? Staff are confused by "contact support" when that would really be contacting oru group that monitors internal ideas, whereas support is usually for IT related items. In terms of giving feedback, they are giving ideas...not feedback. It would be great if we could customize these labels so they were more intuitive for our internal use.

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   3 comments  ·  Other  ·  Delete…  ·  Admin →
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10. Give Admins the Choice to Require Users's Names

    Give Admins the option to require users's names when users set up their profiles.

    4 votes

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11. Add Topic Listing to API

    Add simple API command provide list of available topics in KB, so that KB entry lists can then be retrieved by topic.

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12. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    2 votes

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13. Allow admins to add attachments to responses

    Currently, attachments can only be added to ideas, not to admin responses or comments.

    10 votes

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    2 comments  ·  Engaging Customers  ·  Delete…  ·  Admin →
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    Gathering feedback  ·  AdminEden Balistreri (Admin, ZenRep) responded

    We’re excited to start digging into solutions to this problem more.

    Be on the lookout for updates soon.

14. Give users a way to flag ideas that should be merged with other ideas

    I was looking through the suggestions in the Messaging category. There are at least two ideas that are getting voted on for the same idea. Facebook chat integration doesn't let you send messages to offline contacts. One has 222 votes the other has 115 votes. It would be cool if there was a way the users could vote to merge the two ideas and combine or pool the votes.

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    3 comments  ·  Managing Topics  ·  Delete…  ·  Admin →
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15. be able to attach files to messages
    9 votes

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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16. Custom "hotness" Algorithm

    We'd like the ability to change the algorithm that determines how feedback items are sorted in the "Hot" tab. Currently, the items that appear in our "Hot" tab really aren't that hot as we don't receive a ton of traffic, so most of the issues there really aren't that new, nor do they have many comments, nor do they have many votes.

    5 votes

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Allow end-users to receive notifications on all new topics and comments (like admins can)

    I see an option in the settings for Admin accounts to receive email notifications for new notes and a daily digest, but no way for a non-admin user to receive the same notifications.

    15 votes

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    17 comments  ·  Other  ·  Delete…  ·  Admin →
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18. Add traditional discussion rooms for public questions and answers

    The current "feedback" mechanism is good for messaging, but not great for users asking each other for help.

    I'd like to allow/encourage our users to post support questions that they can help each other resolve (similar to how ZenDesk and Assistly do it)

    4 votes

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    10 comments  ·  Routing Messages  ·  Delete…  ·  Admin →
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19. Integration with Visual Studio Online (TFS On-Demand)

    Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!

    61 votes

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    Gathering feedback  ·  30 comments  ·  Integrations  ·  Delete…  ·  Admin →
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20. Integrate with Microsoft SharePoint

    With our aim is to set up ZenRep messaging within a SharePoint environment.

    2 votes

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    1 comment  ·  Integrations  ·  Delete…  ·  Admin →
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