← Customer Feedback & Ideas for ZenRep

Settings and activity

17 results found

  1. Differentiate between an email reply “canned response” and an inserted article (which is written differently)

    3 votes
    4 comments  ·  ZRep Messager » Other  ·  Admin →
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    Theodore McKenzie commented  · 

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  2. Integrate with Intercom

    7 votes
    4 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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  3. Copy and paste images

    24 votes
    13 comments  ·  ZRep Messager » 3rd party Text Chat  ·  Admin →
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  4. Allow canned responses and auto-replies to include variables, such as {customer_name} or any custom field

    19 votes
    13 comments  ·  ZRep Messager » Other  ·  Admin →
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  5. Quick link feature – for inserting a document's public URL

    11 votes
    5 comments  ·  ZRep Messager » Other  ·  Admin →
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  6. Time-based rules for messages

    22 votes
    18 comments  ·  ZRep Messager » Other  ·  Admin →
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  7. Allow Owners to edit Admin profile information

    3 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Users  ·  Admin →
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  8. Gmail calendar integration

    2 votes
    0 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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  9. Customize the design of the widget

    10 votes
    1 comment  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  10. Admin Mobile Application

    3 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  11. Respect Search Operators (And, Or, Quotes, + and -)

    11 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  12. Move Search under Welcome message

    2 votes
    0 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Admin →
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  13. Hubspot Service Hook

    1 vote
    0 comments  ·  ZRep Engage & Analytics » Integrations  ·  Admin →
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    Theodore McKenzie shared this idea  · 

  14. Merge messages from the same source

    52 votes
    37 comments  ·  ZRep Messager » Other  ·  Admin →
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  15. Surveys should collect user data

    3 votes
    Gathering feedback  ·  0 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Admin →
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  16. Add the Average First Response Time in the Ticket Insights

    5 votes
    1 comment  ·  ZRep Messager » Other  ·  Admin →
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  17. Support HTML based auto-reply e-mails within Setting/tickets/RULES

    20 votes
    18 comments  ·  ZRep Messager » 3rd party Text Chat  ·  Admin →
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