514 results found
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Integrate with Intercom
It would be great to integrate with Intercom so that I can better keep track of all user interactions. I have separate conversations with registered users on Intercom and ZenRep, which can get a little confusing.
I love how ZenRep keeps track of the users' actions (votes, comments, etc.) but having the ability to align that with the community messages and interactions I am having on the Intercom platform would be amazing.
7 votes -
Be able to use system-defined fields when creating a condition for a rule
Right now if you're creating a condition for a rule, you can choose from the custom fields you've set up. However, you can't choose a system defined field.
For example, when a user submits a ticket via the Widget it includes a "Referrer" URL. However, you can't set a condition for the rule around that the referrer URL.
It would be great if admins could create rules around that system defined data like referrer URL or IP address.
7 votes -
Ability to manually order forums – not just in alphabetical order
Why can you only organize the forums in alphabetical order? I'd like to present my forums in a specific order, since I'd like to give some forums more attention than others. I tricked the system by using numbers in front of the forum name, but that only works for 1-9. This would be a great improvement!
7 votes -
Rich-text formatting for idea status updates
It would be great if I could format admin responses to ideas using a WYSIWYG editor.
7 votes -
Allow admins to edit user information
Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in ZenRep. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.
At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.
Once a user has been found, I have no way to…
7 votes -
7 votes
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Filter dashboard by forum
Be able to have an aggregate data view of forums within a site and be able to customize the date ranges.
6 votes -
Update Google Analytics to Universal Analytics
Currently Universal Analytics is in Stage 3. After it reaches Stage 4 we'd be able to implement this. https://developers.google.com/analytics/devguides/collection/upgrade/
Until then, vote up this idea so you're subscribed to notifications once we're able to make the update on our end.
6 votes -
Allow users to post messages in a private forum, but not browse the forum
Allow anyone to post feedback into a private forum.
6 votes -
It would be great if I could create ideas on behalf of users
I often get emails from users with suggestions and ideas. It would be great if I could add them to the feedback forum on their behalf (just like I can with tickets)
6 votes -
Weekly digest - Daily is too often
A daily digest is too often for me. I would like to go through new ideas once a week.
6 votes -
Provide the ability to send notification emails to all forum users
It would be great if I could send an email to a group of forum participants.. more like a Newsgroup functionality that would replace using Google Groups.
Use case: We are in private beta and are using the Feedback Forum to get insight into customer ideas for features. When we release new iterations of our service we email everyone to let them know about it.
One way to implement that could be to offer integration with one of the mass email platforms such as SendGrid, etc.
6 votes
Kendall Stanton
responded
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Improve User Search Capabilities
I need better search capabilities when searching for users. It appears I can only search by their name or the beginning of their e-mail address. I need to be able to find matches for any part of the name. I need to be able to find matches for domain name (example: trekbikes.com)
6 votesWe’ve started development of this feature. Thanks to all who took the time to talk to me during discovery.
Be on the lookout for updates soon.
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Import Users (and their custom traits)
I want to import a list of users with their various properties (rather than passing them in via the API)
5 votes -
Enabling admin access for more occasional users
Provide an additional admin license for those that only login to update statuses 1 to 2 times per month.
5 votes -
Maintain a thread of end-user responses to status updates and admin notifications/messages on the idea
When you make a status update, you can notify users.
It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.
At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.
But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.
5 votes -
Be able to set individual ideas to a "read only" state
Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.
One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the ZenRep forum.
5 votes -
Provide a “sandbox” site for testing
While setting up and testing SSO (as well as other features), I'm finding that in order to avoid cluttering my live ZenRep with with bogus and mis-matched users, I need to do all of my ZenRep setup and testing in my production app. Would be much better if I could point my development and staging environments to a private ZenRep sandbox that I could play and experiment with (and maybe occasionally wipe clean) instead of having to connect to my live instance.
5 votes -
Don't allow SSO users to override their email and password
Being on our SSO implementation, we see a major problem with the
ability for users to change their passwords and email addresses while in ZenRep. This gives
the user the impression that they have changed their emails and password in our system as
well, which of course means they can't login to the site.5 votes -
Customizable list of words to ignore to improve search results
I've been usability testing a test version of our ZenRep forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:
The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.
A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.
I'd like to be…
5 votes
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